ICBC is a Crown Corporation in British Columbia that generates annual revenues of over $3.7 billion and has approximately 11.5 billion in assets. Established in 1973 to provide universal auto insurance for B.C. motorists, ICBC has evolved into a highly customer centric organization. Today, the Corporation is responsible for driver licensing, vehicle registration and licensing and being responsive to the changing needs and expectations of the driving public.
ICBC is embarking on a $400 million business renewal effort called the Transformation Program in response to key business issues. This program is aimed to increase customer satisfaction; better ensure the reliability of its systems and allow more options for customers; and implement more streamlined processes for employees that will improve customer service. The program includes multiple projects under four separate portfolios -customers, pricing, claims and common enablers. Ultimately, the Transformation Program will shift ICBC towards a more customer-centric business model, with changes to roles, processes, culture and technology, so that it runs even more efficiently and effectively.
A new opportunity exists for an energetic, influential and strategic individual to join the ICBC team in the role of a Strategic Change Management Leader. Reporting to the Director, Change Management, you will manage a small team and be responsible for developing the change management strategy to ensure employee and key stakeholders understand, accept and embrace changes that result from the Transformation Program. You will manage one of the four portfolios, helping a team to implement the shifts in processes, roles, and culture, which will significantly alter ICBC, making it an even more effective and efficient organization.
As the ideal candidate, you have a track record of success leading the development, implementation and evaluation of best-practice change management strategies for a large, complex organization, either as an employee or consultant. With a strong methodical, project management approach, you clearly understand of how to link change management strategies to the organization’s strategic direction, objectives and needs. Your confidence and influencing skills have enabled you to work effectively in a collaborative team environment.
To explore this exciting opportunity further, please contact Lorraine Scrimshaw, Eunice dela Cruz, Irene Hensel or Craig Hemer in our Vancouver office at (604) 685-0261. If you are interested in applying for this position, please select where you heard about the opportunity and click “Add to List” below.
