Accessibility

Accessible Customer Service Policy

Purpose

Odgers Berndtson is commited to providing excellent client service to all customers including people with disabilities. The purpose of this policy is to confirm our commitment to ensuring that persons with disabilities receive the same access to and quality of services.

This Policy has been developed to address the Customer Service standard of Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Accessibility Standard for Customer Service.

Policy

Odgers Berndtson is committed to providing access to our facilities and delivering excellent service at all times in a way that respects the dignity and independence of all of our clients and visitors.

Our commitment to this is demonstrated in the following ways:

Communication – We will communicate in ways that take into account the needs of persons with disabilities. If any Odgers Berndtson employee receives a request from a disabled person, the employee should make all reasonable efforts to accommodate the request.

Assistive Devices – We are committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our services. Odgers will ensure that its employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.

Service Animals and Support Persons – We welcome clients and visitors who are accompanied by a registered service animal or support person to our premises. At no time will we prevent a client or visitor from having access to their registered service animal or support person while on our premises.

Notice of Temporary Disruption – If there is a temporary disruption of facilities or services that persons with disabilities usually use to access Odgers’ services, Odgers will provide notice of the disruption to the public. Notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services. Notice will be given by posting the information in a conspicuous place on Odger’s premises or by posting it on our website. Disruptions to all of Odgers services, such as a power outage does not require notice under the ASCS. 

Servicing of elevators is the responsibility of our property manager (Oxford), and as such, they would be required to ensure that notice of temporary disruptions to elevator service is provided as required by the ASCS. If all elevators to access Odgers are out of service, Odgers will assess the situation and determine whether notices needs to be provided to members of the public and/or third parties that could reasonably be expected to access Odgers’ premises.

Training – Odgers is committed to ensuring that firm members receive training on providing customer service to persons with disabilities, and training has been designed to meet compliance requirements of Customer Service Standard. Odgers will incorporate this training requirement into firm hiring practices to ensure that appropriate firm members complete the required Customer Service Standard training within a reasonable time of having accepted employment with Odgers.

For more information on Odgers' commitment to providing services to persons with disabilities, please refer to our Multi Year Accessibility Plan.

Feedback

Odgers welcomes any feedback regarding the methods it uses to provide services to persons with disabilities and is committed to ensuring that this process is accessible to all of our clients. Feedback regarding Odgers’ provision of client service as it relates to this policy can be made in person, via telephone, fax, e-mail or in writing to:

National Director of Operations
Odgers Berndtson Canada Inc.
200 Bay Street, Suite 3150, South Tower
Toronto, Ontario M5J 2J3
Phone: 416-366-1990
Fax: 416-366-8443


Web Accessibility

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More Information

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